As a customer success leader what are the key challenges that you face? Customer onboarding experience Low conversion rates from free to paid customers Paid customers not renewing their licence Increasing customer churn rates Declining average revenues per account/customer Did you answer “Yes” to anyone or all of the above challenges? Then we think you
Good salesmanship is less guesswork and more science. The right methods, knowledge, and skills yield better results consistently as opposed to guesswork. This would explain why sales personnel spend 17% of their time prospecting and researching leads. The more equipped you are to deal with a customer, the higher the likelihood of closing a deal.
Introduction Customers of today are more well-informed and resourceful than ever before. In the information age, customers have access to product knowledge at their fingertips and expect sales personnel to be well-versed in their products and services. Proving Account Executives with the right resources to hone their skills and excel at their function is imperative.
The need for Product Training Product Training can aid a variety of business goals. A Brandon Hall Group Extended Enterprise survey from 2017 indicates that 41% of businesses have maximized their client retention through product training. However, product knowledge is relevant for sales staff and the extended enterprise as well. Let us explore the benefits
Introduction: Understanding the need for an Immersive Learning Process through XR (eXtended Reality) The present-day world is powered with technology and filled with more distractions than ever! These distractions often lead to negative impacts on the process of learning. In the quest to minimize distractions and make the learning experience effective, Immersive Learning becomes necessary.
What is Onboarding? Onboarding is the process by which new employees acquire the knowledge, skills, and behaviors to become effective contributors to an organization. The Challenge of Employee Onboarding Onboarding new employees can be a significant challenge for both the Human Resource department and Managers. This is especially true as the onboarding process can set
What is Learner-Centered Training? The goal of Learner-Centered training is to grant users autonomy and independence by putting responsibility for finding a learning path in their hands. With hundreds of universities worldwide making their learning content available through MOOCs on-demand, informal learning practices are on the rise. We are witnessing a spectacular rise in autonomous,
Does it feel like sales training isn’t quite what it used to be? Just a few years ago, your sales training depended primarily on teaching your team better phone skills to close a sale. You could depend on cold calling a certain number of prospects to generate a certain number of sales. You could depend
LinkedIn’s 2020 Workplace Learning Report found Learning and Development (L&D) has no standardized measure of engagement. The term sticky learning itself was coined to make sense of how knowledge retention works within L&D programs. In fact, a staggering 24% of L&D professionals don’t measure learner engagement at all. To measure the “stickiness” of learning, they
You see your dream of net-negative churn slipping through your fingers. Will existing customer revenue ever outstrip cancellations? You read negative reviews wondering if you’ll ever be able to convert new customers. You obsess over new upgrades for existing customers. All because you don’t have frictionless digital adoption. Customers end up confused. Customer Education can